Refund policy

We accept returns within 14 days of delivery.

To qualify for a return, your item must be unused, unworn, and in the same condition in which you received it. It must include its original packaging, tags, and proof of purchase.

For health and hygiene reasons, opened or used cosmetics, skincare products, and personal-care items cannot be returned unless they arrived damaged, defective, or incorrect.

To request a return, contact us at kathyrivera.rv@gmail.com before sending the item back. If your return is accepted, we’ll provide return instructions and the return address. Items returned without prior approval might not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service because we cannot guarantee receipt of returned items.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly at kathyrivera.rv@gmail.com if an item is damaged, defective, or incorrect. Include your order number and clear photos so we can assess the issue and make it right.

Exchanges

The fastest way to exchange an item is to return the original item. After the return is accepted, place a new order for the replacement.

Refunds

We’ll notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method. Your bank or card provider may need additional time to process and post the refund.